Effective Date: June 10, 2024

Welcome to 305Fenix Group LLC. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://305fenixgroup.com and use our services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

- Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features of the Site.

- Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

- Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

- Data from Contests, Giveaways, and Surveys

Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

- Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

- SMS Data

By providing your mobile phone number, you agree to receive SMS messages from us regarding our services. Message and data rates may apply. You can opt out of receiving SMS messages at any time by following the instructions provided in the message.

2. Use of Your Information

At 305 Fenix Group LLC, we use the information we collect to enhance your experience and personalize our services in the following ways:

- Create and manage your account: We manage your personal data to facilitate access to all services offered by 305 Fenix Group LLC, whether related to taxes, immigration, or any other process. We use your account to track and coordinate your requests.

- Process transactions and orders: We use your information to manage and complete your payments, requests, and any orders related to our immigration, tax, or other services.

- Email communication: We send informative emails regarding your account, orders, and important updates.

- Newsletters and promotions: We send you newsletters, promotions, and relevant marketing materials to keep you informed about our special offers.

- Improve site functionality: We use your data to optimize the performance of our website and analyze trends to enhance your experience.

- Fraud protection: Your information is used to monitor and prevent fraudulent activities, protecting both your data and our operations.

-Communication with you: We stay in touch to receive feedback, address concerns, and provide assistance when necessary.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

Other Third Parties

We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.

4. Tracking Technologies

Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

Internet-Based Advertising

Additionally, we may use third-party software to serve ads on the Site, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us. For more information about opting out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you become aware of any data we have collected from children under age 13, please contact us at [email protected]

7. Dispute Resolution and Arbitration Clause

By using the services of 305 Fenix Group LLC, you agree that any dispute or claim related to our services will be resolved exclusively through binding arbitration, waiving your right to go to court. All disputes will be resolved confidentially by an independent arbitrator, whose decision will be final and binding.

Arbitration Terms:

Location: The arbitration will take place at a location agreed upon by both parties or virtually.

Costs: The costs of arbitration will be borne by the party initiating the claim.

Waiver of Class Actions: You agree that any dispute will be resolved individually and not as part of a class action.

8. Waiver of Legal Actions

By using the services of 305 Fenix Group LLC, you agree that you will not file any lawsuit, regardless of its importance, against 305 Fenix Group LLC, its partners, employees, or affiliates, for any reason related to the use of our services. This includes, but is not limited to, disputes related to tax services, immigration, or any other processes offered by the company. This waiver applies both within the United States and outside its borders. By accepting this policy, you waive your right to bring any legal action or claim in any jurisdiction, except as required by applicable law that does not permit such a waiver.

9.We Are Not Attorneys

305 Fenix Group LLC is not a law firm and does not offer legal advice or services. All the services we provide are focused on document preparation and assistance with administrative processes. By using our services, you acknowledge that you are not receiving legal advice. Additionally, by providing any personal data or information, you agree and authorize 305 Fenix Group LLC to process that information in accordance with our privacy policy, fully aware of this limitation.

10.Language Understanding

By using our services, you acknowledge and agree that you understand this policy in both English and Spanish, or any other applicable language, and that the policies presented in English are the official reference versions. If you choose to accept the terms of this policy, you confirm that you fully understand the conditions described.

11.Cancellation and Refund Policy

Once payment has been made, the amount paid is non-refundable. This applies to all payment methods, whether by cash, credit card, online payments, in-office transactions among others. While you may cancel the service at any time, please note that no refunds will be issued for payments already made.

12.Delivery of Documentation and Processes

At 305 Fenix Group LLC, documents and processes related to any of our services will only be delivered once at least 80% of the total agreed payment has been made. This applies to all services we offer, without exception. No documentation will be sent, nor will processes be completed, before meeting this requirement, in order to avoid any inconveniences and to ensure compliance with the payment terms.

13.Account Information

You may at any time review or change the information in your account or terminate your account by:

Logging into your account settings and updating your account.Contacting us using the contact information provided below.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use, and/or comply with legal requirements.

14.Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

Noting your preferences at the time you register your account with the Site.Logging into your account settings and updating your preferences.Contacting us using the contact information provided below.

If you no longer wish to receive text messages from us, you may opt-out by:

Following the instructions provided in the text messages.Contacting us using the contact information provided below.

15.Acceptance of Future Updates

By accepting this policy, you also agree that any future modifications or updates to it will be equally valid and applicable. Updates will be communicated in accordance with our procedures, and your continued use of our services will constitute acceptance of such modifications.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

305Fenix Group LLC

Email:

[email protected] / [email protected]

Website:

https://305fenixgroup.com

Address: 8003 NW 95th St

Hialeah Gardens FL 33016